Latest Artificial Intelligence News

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What’s Next for the Voice of the Customer Market? – CX Today Roundtable

Contact Center & Omnichannel​

Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM

CX TV

Avaya Launches Avaya Customer Experience Services

Contact Center & Omnichannel​

Welcome to the AI-Fueled CCaaS Platform of Tomorrow

CRM & Customer Data Management

PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise

CX TV

AI Takes Center Stage at Verint Engage 23

Customer Analytics & Intelligence

Gartner: Just 8 Percent of Consumers Used a Chatbot During Their Latest Service Experience

Workforce Engagement Management

IKEA’s Contact Center Agents Become Interior Design Advisors

Contact Center & Omnichannel​

Rethinking CCaaS – Debunking The Verint Open CCaaS Opportunity

CRM & Customer Data Management

Salesforce Announces AI Cloud – with a Lofty Price Tag

Customer Analytics & Intelligence

Oracle Unveils a Generative AI Cloud Service

Customer Analytics & Intelligence

ServiceNow Adds Generative AI to Its Virtual Agent Solution

Contact Center & Omnichannel​

Microsoft Releases New Contact Center Use Cases for Copilot

Customer Analytics & Intelligence

NICE Offers Its Speech-to-Text API to Contact Centers for Free

Customer Analytics & Intelligence

New Innovations Added to Adobe Experience Cloud

Workforce Engagement Management

Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT