Latest Artificial Intelligence News

Contact Center & Omnichannel​

Windstream Launches CCaaS Powered by Talkdesk

Workforce Engagement Management

Dialpad and Zendesk: The Latest CX Vendors to Launch Generative AI Solutions

CX TV

6 Signs You Need CCaaS In Your Contact Centre

CRM & Customer Data Management

Microsoft Releases New XR Tools for Dynamics 365 Guides

Customer Analytics & Intelligence

AWS Throws Its Hat Into the Generative AI Ring

Contact Center & Omnichannel​

Five of the Most Surprising Contact Center Statistics from EvaluAgent’s Latest Research

Customer Analytics & Intelligence

Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)

Contact Center & Omnichannel​

Contact Center Agents May Leak Sensitive Information to ChatGPT

Contact Center & Omnichannel​

LiveVox Shares Powerful Insights at EC 23

Contact Center & Omnichannel​

7 Generative AI Uses Cases for Contact Centers

Contact Center & Omnichannel​

Google to Start Adding Apps Into a New Contact Center Marketplace

Customer Analytics & Intelligence

Aircall Introduces AI Transcription Features for SMBs

Contact Center & Omnichannel​

Exploring Verint’s Partnership with the Google Cloud

Customer Analytics & Intelligence

Cognigy and Avaya Form Conversational AI Alliance

Contact Center & Omnichannel​

Sprinklr Celebrates 11 Seven-Figure CCaaS Wins

Contact Center & Omnichannel​

Enghouse Discusses Its Latest Innovations, IoT, and ChatGPT