Latest Artificial Intelligence News

CRM & Customer Data Management

Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities

CRM & Customer Data Management

Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps

Contact Center & Omnichannel​

The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why

CX TV

The Future of Voice: Navigating the Evolution of Customer Communications

Contact Center & Omnichannel​

The Role of Artificial Intelligence in Recent Customer Service Layoffs

CRM & Customer Data Management

AI Galore! HubSpot Releases New Solutions at INBOUND 2023

Contact Center & Omnichannel​

Generative AI in the Contact Center: The Risks and Rewards

Contact Center & Omnichannel​

Bandwidth Launches AIBridge with Google and Cognigy

Contact Center & Omnichannel​

“Thousands” of Microsoft Customer Service Agents Test Copilot

Customer Analytics & Intelligence

New Microsoft Dynamics 365 Customer Insights Is Generally Available

Contact Center & Omnichannel​

Contact Centre Technology: Leading Provider MaxContact Announces Accelerated Development of AI-driven Customer Engagement Solutions

Contact Center & Omnichannel​

Humans and Artificial Intelligence in Harmony for Healthcare

Contact Center & Omnichannel​

Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM

Contact Center & Omnichannel​

3 Data Redaction Techniques to Secure the Contact Center

Contact Center & Omnichannel​

How Warehouse Automation Boosts Productivity and E-Commerce CX

CX TV

How Will AI Revolutionize The Contact Centre?