Latest Artificial Intelligence News

CX TV

Frontier Airlines Discusses Its Decision to Ditch Telephone Customer Service

Contact Center & Omnichannel​

Sprinklr’s New Generative AI Innovations: An Inside Look

Contact Center & Omnichannel​

CCW Vegas 2023: Unveiling the Power of GenAI in Redefining Customer Experiences

Contact Center & Omnichannel​

Avaya’s Roadmap: What’s on the Way?

Uncategorized

What’s Next for the Voice of the Customer Market? – CX Today Roundtable

Contact Center & Omnichannel​

Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM

CX TV

Avaya Launches Avaya Customer Experience Services

Contact Center & Omnichannel​

Welcome to the AI-Fueled CCaaS Platform of Tomorrow

CRM & Customer Data Management

PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise

CX TV

AI Takes Center Stage at Verint Engage 23

Customer Analytics & Intelligence

Gartner: Just 8 Percent of Consumers Used a Chatbot During Their Latest Service Experience

Workforce Engagement Management

IKEA’s Contact Center Agents Become Interior Design Advisors

Contact Center & Omnichannel​

Rethinking CCaaS – Debunking The Verint Open CCaaS Opportunity

CRM & Customer Data Management

Salesforce Announces AI Cloud – with a Lofty Price Tag

Customer Analytics & Intelligence

Oracle Unveils a Generative AI Cloud Service

Customer Analytics & Intelligence

ServiceNow Adds Generative AI to Its Virtual Agent Solution