Latest Artificial Intelligence News

Customer Analytics & Intelligence

Dialpad Expands AI Capabilities with Google Cloud Partnership

Contact Center & Omnichannel​

Microsoft Invests in Builder.ai to Streamline Business App Development

Customer Analytics & Intelligence

The Hottest Trends in Conversational AI for 2023

Contact Center & Omnichannel​

RingCentral Exceeds Q1 Expectations with $534m Sales

Contact Center & Omnichannel​

Contact Center: Why Knowledge Management Holds the Key to Cost-Effective Customer Satisfaction

CX TV

Will ChatGPT Help Solve My Most Pressing Contact Center Problems?

Contact Center & Omnichannel​

Big CX News from Avaya, Salesforce, Slack and Gartner

Customer Analytics & Intelligence

What is Yellow.ai? Your Behind-the-Scenes Guide

Event News

Join our Webinar – Plotting Your AI-Powered Contact Centre Strategy

Customer Analytics & Intelligence

ChatGPT Hype Is Driving Enterprise-Grade AI Adoption, says Gartner

Uncategorized

Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships

Contact Center & Omnichannel​

Generative AI – A Sea of Change in CX

Customer Analytics & Intelligence

7 Generative AI Innovations Changing Conversational AI

Contact Center & Omnichannel​

8×8 Launches New XCaaS Contact Center Capabilities

Contact Center & Omnichannel​

What Is Voice Biometrics and Why Should Your Contact Center Have It? 

Workforce Engagement Management

Say Hello to Amazon Connect’s Latest Analytics & Reporting Capabilities