Latest Artificial Intelligence News

CRM & Customer Data Management

Salesforce Achieves the Highest Annual Revenue Rise in CRM

Contact Center & Omnichannel​

Microsoft Showcases How Copilot Augments Contact Center Experiences

Contact Center & Omnichannel​

Compliance Issues In 2023, No Laughing Matter

Customer Analytics & Intelligence

The Risks of Using Generative AI In Your Business

Customer Analytics & Intelligence

CallMiner Integrates Zoom Meetings for Improved Customer Insights

Contact Center & Omnichannel​

Windstream Launches CCaaS Powered by Talkdesk

Workforce Engagement Management

Dialpad and Zendesk: The Latest CX Vendors to Launch Generative AI Solutions

CX TV

6 Signs You Need CCaaS In Your Contact Centre

CRM & Customer Data Management

Microsoft Releases New XR Tools for Dynamics 365 Guides

Customer Analytics & Intelligence

AWS Throws Its Hat Into the Generative AI Ring

Contact Center & Omnichannel​

Five of the Most Surprising Contact Center Statistics from EvaluAgent’s Latest Research

Customer Analytics & Intelligence

Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)

Contact Center & Omnichannel​

Contact Center Agents May Leak Sensitive Information to ChatGPT

Contact Center & Omnichannel​

LiveVox Shares Powerful Insights at EC 23

Contact Center & Omnichannel​

7 Generative AI Uses Cases for Contact Centers

Contact Center & Omnichannel​

Google to Start Adding Apps Into a New Contact Center Marketplace