Latest Artificial Intelligence News

Contact Center & Omnichannel​

Salesforce & ServiceNow Invest $1.5BN in Genesys

Contact Center & Omnichannel​

Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan

Contact Center & Omnichannel​

How AI Is Revolutionizing Modern Contact Centers

CRM & Customer Data Management

ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring

Contact Center & Omnichannel​

Mastering the CX Trifecta: Satisfaction, AI, and Scale

CRM & Customer Data Management

HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities

Contact Center & Omnichannel​

Why CX Leaders Are Tired of AI That Doesn’t Work

Customer Analytics & Intelligence

The Top VoC Solutions to Explore in 2025

Customer Analytics & Intelligence

The Top Data Analytics Service Providers Powering Smart CX

Contact Center & Omnichannel​

Big CX News from SAP, ServiceNow, OpenAI & Zoom

CRM & Customer Data Management

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

Contact Center & Omnichannel​

NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”

Customer Analytics & Intelligence

The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors

CRM & Customer Data Management

Is Salesforce the CRM Villain of 2025?

CRM & Customer Data Management

The Top CRM Vendors to Consider in 2025

CRM & Customer Data Management

10 Agentforce Case Studies, and What We Learned from Them