Latest Artificial Intelligence News

Contact Center & Omnichannel​

What’s Changed? Analytics-Based Decisions in the Age of AI

Contact Center & Omnichannel​

Zoomtopia 2024: The Analyst Hot Takes

CRM & Customer Data Management

Slack May Never Catch Up with Microsoft Teams, But It Has a Big Future

CRM & Customer Data Management

SAP Introduces AI Agents That Collaborate Across Business Functions

Contact Center & Omnichannel​

Vonage Promises to Simplify the Agent Experience with an “Intelligent” Contact Center Workplace

Contact Center & Omnichannel​

AI Demystified! Customer Service Bots & Beyond (with a Demo)

Contact Center & Omnichannel​

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

CX TV

Dave Michels on Avaya’s Key Launches and Future Relevancy

CRM & Customer Data Management

Salesforce Targets Insurance Sector with Latest AI Release

Contact Center & Omnichannel​

Is an AI-Centric Strategy REALLY the Best Option In Enterprise Communications?

CX TV

Javaid Talks Roadmap, AXP Innovation & Zoom Relationship

Contact Center & Omnichannel​

Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels

Contact Center & Omnichannel​

Leveraging Gen AI and Amazon Connect in the Contact Center

CX TV

Zeus Kerravala on Avaya’s AI Story, Use Cases, & New CEO

CX TV

Avaya’s New CEO Outlines the Importance of AI for Next Growth Phase

Contact Center & Omnichannel​

AI In the Contact Center: 5 Starting Points