Latest Artificial Intelligence News

CRM & Customer Data Management

Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”

Contact Center & Omnichannel​

Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider

Contact Center & Omnichannel​

RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions

Contact Center & Omnichannel​

What’s New in Conversational Intelligence? The Rundown

Contact Center & Omnichannel​

Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS

Workforce Engagement Management

Contact Center WFM: A Best Practice Guide

Contact Center & Omnichannel​

Is AI Speech-to-Text Secure?

Contact Center & Omnichannel​

TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool

Contact Center & Omnichannel​

Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds

Contact Center & Omnichannel​

The Future of CCaaS Platforms: 5 Expert Takes

CRM & Customer Data Management

Salesforce Embeds Tableau Pulse in Flagship CRM Platform

Contact Center & Omnichannel​

Big CX News from NICE, Zendesk, Meta & Five9

Contact Center & Omnichannel​

NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers

Contact Center & Omnichannel​

Auto Trader: Lessons in Integrating a New CCaaS Platform

Contact Center & Omnichannel​

300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX

CRM & Customer Data Management

Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience