Latest Artificial Intelligence News

CX TV

Ground Your AI Strategy on Data, Says Salesforce Exec

CRM & Customer Data Management

Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”

CX TV

CEO Chat: Mike Burkland, Five9

Contact Center & Omnichannel​

NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities

Customer Analytics & Intelligence

Salesforce Introduces a Conversational Intelligence Solution for Service Cloud

Contact Center & Omnichannel​

NICE Gives Its Enlighten AI Suite a Memory, Aims to Power More Personalized Experiences

CX TV

Conversational AI: 5 Simple Steps to Get Going

Workforce Engagement Management

Cloud Software: How to Put the Right AI Tools in the Right Hands at the Right Time

Customer Analytics & Intelligence

RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’

Contact Center & Omnichannel​

Maximizing ROI: 5 Ways Cloud Data Platforms Boost AI and CX

CRM & Customer Data Management

Big CX News from Twilio, Cisco, Verint, and HMRC

Contact Center & Omnichannel​

How Does Contact Center AI Mature?

Contact Center & Omnichannel​

Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings

Contact Center & Omnichannel​

Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform

Contact Center & Omnichannel​

Talkdesk is Helping Bring Water to the Desert

CRM & Customer Data Management

Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research