Latest Automation News

Contact Center & Omnichannel​

How Is AI Improving Contact Center Security and Compliance?

CRM & Customer Data Management

Salesforce Launches an “Automation Everywhere Bundle”

Contact Center & Omnichannel​

How to Improve Agent Retention with AI 

CX TV

The Wrong and Right Ways to Implement Voice Automation

Contact Center & Omnichannel​

How Effective Are IVR Payment Systems?

Contact Center & Omnichannel​

5 Contact Center AI Use Cases for 2023

Customer Analytics & Intelligence

Can I Record My Customers?

Contact Center & Omnichannel​

Transforming Customer Experiences with Contact Centre Automation

Contact Center & Omnichannel​

RingCentral to Layoff 10 Percent of Its Workforce

Contact Center & Omnichannel​

Introducing the Newest Member of your Call Centre Team

Customer Analytics & Intelligence

Twilio Expands Its Customer Engagement Platform

Customer Analytics & Intelligence

What Is Interaction Analytics, and How Does It Work?

Contact Center & Omnichannel​

BISSELL Transforms CX Strategy with Five9

CRM & Customer Data Management

How to Use Your CRM to Enhance Customer Experience

Contact Center & Omnichannel​

Automation or Augmentation? Make the Right Choice

CRM & Customer Data Management

Gartner Magic Quadrant for Sales Force Automation Platforms 2022