Latest Automation News

Contact Center & Omnichannel​

Calabrio: Calculating the ROI of WFM in a Remote World

CRM & Customer Data Management

ActiveCampaign CX Automation Commits to Customer Access

Contact Center & Omnichannel​

Microsoft Power Platform Review: Virtual Agents

CRM & Customer Data Management

SAP CRM Review: Precise Customer Targeting

Uncategorized

Qualtrics Debuts Brand Impact Simulator Solution

Contact Center & Omnichannel​

Zendesk Acquires Automation Startup Cleverly.ai

CRM & Customer Data Management

Propertybase Real Estate CRM Acquired by Lone Wolf

CRM & Customer Data Management

Pipedrive CRM Review: Activity Management & Open API

CRM & Customer Data Management

Creatio CRM partners with Qmulus Solutions

Contact Center & Omnichannel​

Simplr Launches AI Customer Personalisation Features

Uncategorized

VOC Trends: Automation, COVID and the Sector’s Future

Contact Center & Omnichannel​

CallMiner Conversation Analytics Review: Conversational Intelligence Tools

CRM & Customer Data Management

Technology Advisors Becomes Platinum Tier HubSpot Partner

Customer Engagement Platforms

Top 5 Newest CX Technology Unicorns

Customer Engagement Platforms

InMarket Consumer Intelligence Adds Curbside Solutions

Customer Analytics & Intelligence

Alteryx Becomes Snowflake Network Elite Partner