Latest Business Intelligence News

Community & Social Engagement

Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics

Contact Center & Omnichannel​

CallTower Expands Global Communications with Inoria Partnership

Contact Center & Omnichannel​

Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders

Big CX Update

Medallia Snags Former Qualtrics Exec Mark Bishof as CEO

Customer Analytics & Intelligence

Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App

Customer Analytics & Intelligence

The Forrester Wave for Customer Feedback Management 2024: Top Takeaways

Workforce Engagement Management

Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution

CX TV

Contact Centers! Are You Ignoring the Elephant In the Room?

Contact Center & Omnichannel​

Avaya Presents a Virtual Operations Manager for Contact Centers

Contact Center & Omnichannel​

QA: The Contact Center Leader’s Guide to Quality Assurance

Customer Analytics & Intelligence

NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct

Customer Analytics & Intelligence

Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps

Customer Analytics & Intelligence

Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024

Contact Center & Omnichannel​

MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing

CRM & Customer Data Management

Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations

CX TV

Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care