Latest Call & Contact Center Software News

Security, Privacy & Compliance

Krisp Expands Contact Center AI Platform With Voice Security and Speech Analytics

AI & Automation in CX

CallMiner Puts Human Oversight at the Heart of Real-Time AI Guidance

AI & Automation in CX

Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?

AI & Automation in CX

AI Agents Are in Your Contact Center – Who’s Governing Them?

AI & Automation in CX

Forget Skynet: What Airbus’s AI Defense Tech Means For Enterprise CX

Workforce Engagement Management

Tool Overload is Killing Your Contact Center from the Inside Out

AI & Automation in CX

Why Enterprise Voice AI Projects Stall Before They Reach Production

AI & Automation in CX

The Board-Floor Gap Is Closable – Here’s the AI Playbook

Contact Center & Omnichannel​

Fin Launches Fin Voice 2 With 24.5% Higher Resolution Rates for AI Phone Support

AI & Automation in CX

Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

Contact Center & Omnichannel​

RingCentral Turns Microsoft Teams into a Contact Center

AI & Automation in CX

Why Vonage Is Moving Beyond Generic AI for CX With Industry-Specific AI Agents

Contact Center & Omnichannel​

Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal

AI & Automation in CX

The Contact Center AI Gap Nobody in the Boardroom Wants to Talk About

AI & Automation in CX

Your Board Wants ROI in Six Months – Your Contact Center Needs Eighteen