Latest CCaaS News

CX TV

Probing the Gartner Magic Quadrant for CCaaS 2024

CRM & Customer Data Management

HubSpot’s Pricing Gamble Pays Off. Should Others Follow?

Contact Center & Omnichannel​

Five9 & Pindrop Announce an “Industry-First” Native Integration

Contact Center & Omnichannel​

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

Contact Center & Omnichannel​

Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy

Contact Center & Omnichannel​

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Contact Center & Omnichannel​

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

Contact Center & Omnichannel​

5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)

CRM & Customer Data Management

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

Contact Center & Omnichannel​

Harnessing the Power of Data in Contact Centers

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown

Contact Center & Omnichannel​

Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities

CX TV

Contact Centers! Are You Ignoring the Elephant In the Room?

CX TV

The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More

Contact Center & Omnichannel​

How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth