Latest CCaaS News

Contact Center & Omnichannel​

8×8 Releases Engage to Support Customer-Facing Employees

Contact Center & Omnichannel​

Contact Center AI Doesn’t Have to Be Difficult (or Expensive!)

Contact Center & Omnichannel​

Zoom Contact Center Checklist: Is it Time to Upgrade your CCaaS Offerings?

Contact Center & Omnichannel​

Active Learning Essentials: A Deep Dive into Its Significance and Why You Should Take Note

Contact Center & Omnichannel​

Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’

Contact Center & Omnichannel​

Quantifying Delight: A Guide to 5 Customer Satisfaction Metrics and Effective Measurement

Customer Engagement Platforms

Customer Concerns: Deploying 10 Strategies for Smooth and Swift Resolutions

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom

Event News

Champions Take the Stage: Announcing CX Awards 2024 Winners!

Contact Center & Omnichannel​

How to Build an Omnichannel Contact Center on Microsoft Teams

CX TV

The Latest on Oracle’s New Communications Platform, High-Profile Chatbot Fails, & HubSpot

Contact Center & Omnichannel​

Zoom Contact Center Licenses Triple as Its CCaaS Business Surges

Contact Center & Omnichannel​

Swisscom Snaps Agent Workloads In Half After Running These Two Projects

Contact Center & Omnichannel​

AudioCodes’ Microsoft Teams Contact Center Business Hits Record Highs

Contact Center & Omnichannel​

The CCaaS Industry Needs Fresh Ideas, and Five9 Is a Step Ahead

Contact Center & Omnichannel​

The Power of Polite: 11 Phone Etiquette Tips for Contact Center Agents