Latest CCaaS News

Contact Center & Omnichannel​

Your Guide to Comparing Generative AI Contact Center Solutions

Contact Center & Omnichannel​

5 Contact Center Trends to Keep an Eye on in 2024

CX TV

GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions

Workforce Engagement Management

Generative AI Beyond Self-Service: 3 Eye-Catching Contact Center Use Cases

Customer Analytics & Intelligence

Voice 2.0 and the Rise of Intelligent Voice in CX

Contact Center & Omnichannel​

Zoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & More

CX TV

Krisp Shows off AI That Changes the Accents of Contact Center Agents

Contact Center & Omnichannel​

OpenAI Has Launched a GPT Store. Here’s What It Means for Contact Centers

Contact Center & Omnichannel​

The 5 Biggest CCaaS Acquisitions of 2023

Contact Center & Omnichannel​

The RingCentral C-Suite Reshuffle Continues

Workforce Engagement Management

Microsoft Builds a Workforce Management Adapter for Its CCaaS Platform

Contact Center & Omnichannel​

8×8 Bags Non-Profit Contract

Contact Center & Omnichannel​

Zoom and the Future of Customer Engagement: Expert Takes

CX TV

The Forces Shaping Customer Experience (and Why They Matter!)

Contact Center & Omnichannel​

6 Reasons to Invest in Contact Center Generative AI

CX TV

Why Are So Many CCaaS Customers Changing Providers?