Latest CCaaS News

Contact Center & Omnichannel​

5 Reasons to Invest in Immersive Customer Experience in 2024

CX TV

Why Successful Contact Centres Work Smarter, Not Harder

Contact Center & Omnichannel​

The 5 Hottest Immersive CX Trends to Watch in 2024

CX TV

Contact Center AI: Use Cases, Challenges, & Strategy Guidance

Contact Center & Omnichannel​

RingCentral CEO Tarek Robbiati Steps Down After Three Months In the Role

CX TV

Contact Center Resilience and Network Redundancy

Contact Center & Omnichannel​

Sprinklr Launches Conversational AI+ In Its CCaaS Suite

Event News

CX Awards 2024: Categories Unboxed

Contact Center & Omnichannel​

Zoom Creates New Contact Center Packages for “Flexibility and Value”

CX TV

Generative AI for Contact Center Agents: Demos and a Discussion

Contact Center & Omnichannel​

What is a Customer Room – and How Can it Solve Siloed Thinking?

Contact Center & Omnichannel​

ServiceNow Collaborates with AWS to Streamline Case Management

Contact Center & Omnichannel​

Twilio Kicks Off Third Round of Layoffs, Changes Its CCaaS Sales Strategy

CX TV

SumUp Moves Its Global Contact Center Operations to the Cloud with Five9

Contact Center & Omnichannel​

Five9 Breaks General Policy to Quash Acquisition Rumors

CX TV

Contact Center Trends for 2024: What’s Hot and What’s Not?