Latest CCaaS News

CX TV

BIG CX News – The Latest on Cisco’s New Contact Center Packages, GenAI In CX, & “CCaaS Deceleration”

Contact Center & Omnichannel​

Welcome to the First Truly AI-Centric Contact Center

CX TV

Zoom Crowned King of UC at UC Awards; Is CCaaS Next?

Contact Center & Omnichannel​

RingCentral Secures 1,000+ Seat Contact Center Megadeal for Its RingCX Platform

CX TV

Five9 On How Contact Centers Can Sleigh the Holiday Season

Contact Center & Omnichannel​

Global System Integrators Help to Maximize the CX Stack – Here’s How

Contact Center & Omnichannel​

8×8 Bounces Back After “Worst Quarter” for Its Fuze Business

Contact Center & Omnichannel​

Five9 CEO: Enterprise CCaaS Penetration Is Still Less Than 20 Percent

Workforce Engagement Management

AWS Tackles Contact Center Context Switching Issues with Agent Desktop Innovation

Contact Center & Omnichannel​

Call Center Metrics: The Industry Standards

Contact Center & Omnichannel​

What Is Contact Center Transformation: Definition, Best Practices and Challenges

Contact Center & Omnichannel​

Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React

CRM & Customer Data Management

Customer Success – What’s in a Name? Part Four

Contact Center & Omnichannel​

8×8 Debuts Voice Self-Service, Workspace Upgrades, and a Deeper Salesforce Integration

Contact Center & Omnichannel​

The Microsoft & Cisco Partnership: 1 Year On

CX TV

Cyara – Testing Provides Secret Sauce to Successful Cloud Migrations