Latest CCaaS News

Contact Center & Omnichannel​

Mitel Gets Contact Center Makeover, Completes Atos Acquisition

Workforce Engagement Management

8 Reasons to Buy Workflow Automation Software

Contact Center & Omnichannel​

Contact Center Intelligence: Benefits and Opportunities

CX TV

Theta Lake Talks the Future of Contact Center Compliance at Zoomtopia

Customer Engagement Platforms

How to Drive More Value from Customer Conversation Transcripts

Contact Center & Omnichannel​

NICE to Acquire LiveVox for a Reported $350M Fee

Event News

Zoom Unveils Game-Changing Innovations at Zoomtopia 2023

Contact Center & Omnichannel​

Diabolocom Acquires Phedone in GenAI Push

Customer Analytics & Intelligence

Generative Artificial Intelligence: A Guide to Maximizing the Benefits and Avoiding the Pitfalls

Contact Center & Omnichannel​

MTN Cuts Its Contact Volumes by 40 Percent After Deploying the Genesys Cloud CX Platform

Contact Center & Omnichannel​

CCaaS Providers Are Sidelining Survey Tools

Contact Center & Omnichannel​

Talkdesk Endures Third Round of Layoffs in 14 Months

Event News

What to Expect at Zoomtopia 2023

Contact Center & Omnichannel​

AWS Shares the Latest Generative AI Use Cases for Amazon Connect

Contact Center & Omnichannel​

Sabio Explains Why Integrated Data Powers Excellent CX and Enhanced Employee Productivity

CX TV

BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More