Latest CCaaS News

Contact Center & Omnichannel​

Migrating Your Legacy Contact Center to the Cloud

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023

Contact Center & Omnichannel​

Five9 Expands In Europe, and Shows No Signs of Stopping

Contact Center & Omnichannel​

5 Blockers to an Omnichannel Contact Center (And How to Overcome Them)

Contact Center & Omnichannel​

RingCentral Announces CEO Change, Unveils a New CCaaS Platform

Contact Center & Omnichannel​

Streem-lining Processes: How Technology Integration Simplifies Workflows

Contact Center & Omnichannel​

8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace

Contact Center & Omnichannel​

Sangoma Appoints New CEO, Promises “Cutting-Edge” Innovation

CRM & Customer Data Management

Want to Increase Loyalty? Integrate Customer and Brand Experience

Contact Center & Omnichannel​

10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation

Contact Center & Omnichannel​

ServiceNow Joins the Google-UJET CCaaS Party

Contact Center & Omnichannel​

CCaaS and UCaaS: Getting the Best of Both Worlds

Contact Center & Omnichannel​

Microsoft Unveils 22 Upcoming Features for Its CCaaS Solution

Contact Center & Omnichannel​

Contact Center: Why it Pays to Offer Customers the Ultimate in Communicative Choice

CX TV

Heineken Introduces Its Customer-Centric Approach and Data Strategy

Contact Center & Omnichannel​

Avaya Reseller Pleads Guilty to Playing a Part In $88MN Scam