Latest Cloud Contact Center News

Contact Center & Omnichannel​

The Reality of Voice AI in the Contact Centre: From Pilot to Production

Contact Center & Omnichannel​

What to Look for When Purchasing Contact Center Software: The 2026 Buyer’s Guide

Contact Center & Omnichannel​

From Pilot to Production: How AudioCodes Live Hub Makes Voice AI Contact Centres Work at Scale

AI & Automation in CX

Why Enterprise Voice AI Projects Stall Before They Reach Production

AI & Automation in CX

Why AI Trained to Say “No” Is Failing Your Customers

AI & Automation in CX

Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

Contact Center & Omnichannel​

Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal

Contact Center & Omnichannel​

Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

AI & Automation in CX

Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr

AI & Automation in CX

Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE

AI & Automation in CX

Is AI Breaking Down the Walls Between CC and UC? 8×8 Thinks So

AI & Automation in CX

Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce

AI & Automation in CX

6 Questions to Ask Your AI Vendor Before You Commit