Latest CPaaS News

CRM & Customer Data Management

Membrain CRM Adds Oneflow E-Signing Integration

Contact Center & Omnichannel​

Prosus to Acquire Stack Overflow Knowledge Platform

CRM & Customer Data Management

MessageMedia Announces HubSpot SMS Integration

Contact Center & Omnichannel​

Reputation Debuts Instagram Messenger API Support

CRM & Customer Data Management

Facebook Launches Instagram Messaging API

CRM & Customer Data Management

Mitto Offers Toolbox for Marketers with Growth of Integration Partners 

Contact Center & Omnichannel​

Augmented Agents: The Trends to Watch in 2021

Contact Center & Omnichannel​

Mitto Increases Brand Accessibility with Google Business Messages

Contact Center & Omnichannel​

8×8 Customer Engagement Software Review

CRM & Customer Data Management

Optimising the CRM for the Omni-channel Environment

Customer Analytics & Intelligence

Understanding 3 Types of Call Recording

Contact Center & Omnichannel​

Twilio – WhatsApp Partnership to Enhance Developer Experience

Contact Center & Omnichannel​

Facebook Acquires New $1 Billion Startup

Contact Center & Omnichannel​

AWS re:Invent 2020: Machine Learning is the Future of Contact Center

Contact Center & Omnichannel​

Zendesk Announces Expanded Partnership with Facebook

Contact Center & Omnichannel​

Mitto + AI = Optimized Message Routing