Latest Customer Engagement Platform News

CX TV

Streem-line Salesforce: Integrating Video for Enhanced Customer Experiences

Contact Center & Omnichannel​

Microsoft Unveils 22 Upcoming Features for Its CCaaS Solution

CRM & Customer Data Management

The Benefits of Customer Data Platforms vs CRM Tools

Customer Analytics & Intelligence

Connected Knowledge: How to Turn Siloed Information into a Valuable Single Source of the Truth

Customer Engagement Platforms

Gainsight Acquires Northpass, Gains a Customer LMS

Customer Engagement Platforms

Vonage Goes Deeper on Conversational Commerce with New Innovations

CRM & Customer Data Management

WhatsApp Business Removes Facebook Account Requirements

Contact Center & Omnichannel​

Five9 Dives Deeper on Digital Engagement, Conversational AI, & Self-Service

Contact Center & Omnichannel​

NICE Claims CXone as the “First EU Sovereign” CCaaS Platform

Contact Center & Omnichannel​

What Is an Inbound Contact Center? The Complete Guide

Contact Center & Omnichannel​

UJET Launches Agent Mobile App, Wins Cloud-Based CX Solution of the Year at CCW

CX TV

Talking Open CCaaS at Verint Engage 2023

CX TV

5 Value-Adding Conversational Intelligence Use Cases for Contact Centers

Workforce Engagement Management

Eager to Do More with a Smaller CX Budget? Try These Clever Strategies!

Customer Engagement Platforms

Every Journey Needs a Map. Especially When It Comes to the Customer Journey

CRM & Customer Data Management

SAP Doubles Down on AI Commitment with Microsoft