Latest Digital Transformation News

Contact Center & Omnichannel​

Helpdesks: A Fireside Chat

Customer Engagement Platforms

Personalisation and the Importance of CX for Retailers

CRM & Customer Data Management

Unanet CRM Joins Unanet Connect Integration Marketplace

Contact Center & Omnichannel​

Remote Helpdesk Firm Atera Reveals $77mn Funding Round

Customer Engagement Platforms

Thought Industries Grows Customer Education Platform

Contact Center & Omnichannel​

Avaya: How CPaaS is Enabling the Future of Work 

Workforce Engagement Management

8 Workforce Optimisation Trends to Watch in 2021

Customer Engagement Platforms

Podium Report Shows SMB Conversational Messaging Desire

Customer Engagement Platforms

Bbot Raises $15M for Hospitality Tech Platform

CRM & Customer Data Management

SAP Hails Strength of Cloud Portfolio in Q2 Results

Customer Engagement Platforms

Stor.ai, Toshiba Join Forces on Online Retail Experience

Customer Engagement Platforms

Scantrust, ePAC Partner on Connected Goods Offering

Workforce Engagement Management

Essential Work from Home Tech for Agents

Customer Engagement Platforms

Virtual Concerts Platform Flymachine Raises $21mn

CRM & Customer Data Management

Blackbaud Launches Payment Terminal for Arts Bodies

Contact Center & Omnichannel​

AudioCodes: Modernising On-Premise Contact Centres