Latest Digital Transformation News

CX TV

Total Experience: A Complete Guide for 2025

Customer Analytics & Intelligence

Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App

Contact Center & Omnichannel​

Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data

Contact Center & Omnichannel​

Contact Centers in 2025: How to Build Next Year’s Success Today

CRM & Customer Data Management

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

CX TV

The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More

Contact Center & Omnichannel​

Bringing Vision to Customer Support: A New Era in CX with TechSee

CX TV

Blending AI, Digital, and Humans Experiences: Lessons from Nationwide’s CX Strategist

Event News

Avaya at Gitex 2024: Key Takeaways

Contact Center & Omnichannel​

From Passive Algorithms to Active Agents: The Rise of Agentic AI

Contact Center & Omnichannel​

Optimizing Your AI Agents for CX Success

Contact Center & Omnichannel​

7 Ways to Transform Your Customer Communications with an RBM Enabler

Contact Center & Omnichannel​

Zoomtopia 2024: The Analyst Hot Takes

Contact Center & Omnichannel​

AI Demystified! Customer Service Bots & Beyond (with a Demo)

CRM & Customer Data Management

Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference

Contact Center & Omnichannel​

Consumer Trust in Digital Communications: Challenges and Best Practices