Latest Digital Transformation News

CX TV

Blending AI, Digital, and Humans Experiences: Lessons from Nationwide’s CX Strategist

Event News

Avaya at Gitex 2024: Key Takeaways

Contact Center & Omnichannel​

From Passive Algorithms to Active Agents: The Rise of Agentic AI

Contact Center & Omnichannel​

Optimizing Your AI Agents for CX Success

Contact Center & Omnichannel​

7 Ways to Transform Your Customer Communications with an RBM Enabler

Contact Center & Omnichannel​

Zoomtopia 2024: The Analyst Hot Takes

Contact Center & Omnichannel​

AI Demystified! Customer Service Bots & Beyond (with a Demo)

CRM & Customer Data Management

Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference

Contact Center & Omnichannel​

Consumer Trust in Digital Communications: Challenges and Best Practices

CRM & Customer Data Management

‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor

Customer Analytics & Intelligence

SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes

Customer Analytics & Intelligence

Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities

Contact Center & Omnichannel​

Contact Center: Why Must-Have AI is the Key to Stellar Customer Service

Contact Center & Omnichannel​

Contact Center AI: The Opportunities and Risks for Insurers

Contact Center & Omnichannel​

AI in Action: Use Cases for Faster, Smarter Contact Centers

Contact Center & Omnichannel​

Why You Still Need Your Agents In a World of GenAI