Latest Generative AI News

Contact Center & Omnichannel​

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

CX TV

AI In Customer Service: Lessons From A Leading CX Consultant & Analyst

CX TV

Axos Bank Introduces a AI + Human Maturity Model for CX

Customer Analytics & Intelligence

Webex Announces New AI Features, Targeting CX and EX Shortcomings

Contact Center & Omnichannel​

Five9 Integrates Salesforce’s Einstein into its AI Suite

Contact Center & Omnichannel​

Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center

Customer Analytics & Intelligence

Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”

CRM & Customer Data Management

SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment

Contact Center & Omnichannel​

Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI

Customer Analytics & Intelligence

Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI

CRM & Customer Data Management

Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities

Contact Center & Omnichannel​

IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings

Customer Analytics & Intelligence

Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”

CRM & Customer Data Management

Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements

Customer Analytics & Intelligence

The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways

Contact Center & Omnichannel​

Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete