Latest Generative AI News

Contact Center & Omnichannel​

Webex Develops “Industry-First” Real-Time Media Models (RMMs), Showcases New AI Assistant

Contact Center & Omnichannel​

9 Impressive Dialpad AI Contact Center Features for CX

Contact Center & Omnichannel​

Twilio Lands Lots of New Customers But Struggles to Expand on Them

CX TV

BIG CX News – The Latest on Cisco’s New Contact Center Packages, GenAI In CX, & “CCaaS Deceleration”

Customer Analytics & Intelligence

SAP Acquires LeanIX, Expands Business Transformation Portfolio

Contact Center & Omnichannel​

Welcome to the First Truly AI-Centric Contact Center

CRM & Customer Data Management

The Salesforce Code Builder Is Now Generally Available

Customer Analytics & Intelligence

NatWest Augments Its Virtual Agent with Generative AI

CX TV

Generative Conversational AI: Ethical Guidelines for Customer Experience Teams

Customer Analytics & Intelligence

AI Innovations Coming to Microsoft Dynamics 365 Customer Insights

Contact Center & Omnichannel​

Making Smart Choices – AI & Retail Recommendations

Uncategorized

Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’

Workforce Engagement Management

Dialpad Launches Custom Ai Playbooks for Sales and Customer Service

CRM & Customer Data Management

SAP Embeds Generative AI Across Its Customer Experience Suite

Customer Analytics & Intelligence

Microsoft CEO Satya Nadella Wants to Change How You Think About AI

Contact Center & Omnichannel​

Microsoft Makes More Contact Center Use Cases for Copilot Generally Available