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Customer Analytics & Intelligence
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Contact Center & Omnichannel
8×8 Reveals New Branding & Reinvigorated CX Focus
Event News
The Five9 CX Summit 2024: 3 Top Takeaways
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
CX TV
The Power of Partnership in Elevating CX
BT Smart Messaging: Driving Value in a Competitive Retail Environment
Uncategorized
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms
The CX Leaders Awards Winners Are Here!
CRM & Customer Data Management
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Microsoft & SAP Make Copilot & Joule Co-Operative
How to Measure the Impact of Your Contact Center AI Investments
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?
