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CRM
Salesforce Blocks Competitors from Using Slack Data: So What?
Contact Center
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
CX
UCaaS Meets CCaaS: Transforming Enterprise Communications
Salesforce Embeds Slack Directly Into CRM Records
Conversational AI
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers
What Is Zoho CRM Plus? Apps, Strengths, & Pricing
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
AWS & Zoom Debut a New Integration to “Change the Future of Work”
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
The 8×8 Analyst Summit 2025: 5 Top Takeaways
The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?
