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Contact Center
Avaya Offers All Its Staff Voluntary Exit Packages, Sources
Zoom Is Winning Contact Center Market Share Because Others Are Failing
CRM
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits
AWS Pushes a Lightweight Version of Amazon Connect for SMBs
First Contact Center Solution Certified for Microsoft Teams’ New Integration Model
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Gartner Drops the Term “CXaaS” After Industry Pushback
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Salesforce Blocks Competitors from Using Slack Data: So What?
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
CX
UCaaS Meets CCaaS: Transforming Enterprise Communications
Salesforce Embeds Slack Directly Into CRM Records
