Zoom Discusses Its New Conversational Intelligence Solution

Charlie Mitchell

CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom

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CX Today’s Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom.

In this session, we explore the release of its new conversational intelligence solution, discussing:

  • The entrance of Zoom into the conversational analytics space
  • How the solution may improve contact center conversations
  • What differentiates this offering to competitors?
  • The future of Zoom in CCaaS

For more information on this topic, visit Zoom.

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