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Customer Analytics & Intelligence
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Contact Center & Omnichannel
ServiceNow Augments Its Customer Service Management Platform with GenAI
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Theta Lake Launches Smart Capture for RingCentral Contact Center
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Quadient Acquires Daylight Automation, Releases Inspire iForms
Workforce Engagement Management
Zoom Debuts a Workforce Engagement Management Suite
Acqueon Receives Amazon Connect Ready Partner Designation
CRM & Customer Data Management
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
The Latest BIG News from Salesforce, Avaya, & HubSpot
Global BPO Chooses CC Provider for ‘Same Day’ Customer Deployment
Vonage Launches Omnichannel Messaging App for Salesforce
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Event News
The First-Ever CPaaS Acceleration Summit is Nearly Here
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
