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Contact Center & Omnichannel
How the Talkdesk and eGain AI Initiative Modernizes CX Expectations
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Qualtrics Brings Generative AI to “Every Part” of Its Platform
CRM & Customer Data Management
Salesforce Makes Service and Sales GPT Generally Available, Reveals Pricing
Cisco Continues Its Layoffs, with Webex a Reported Victim
AWS Releases New Routing, Analytics, and Chat Capabilities for Connect
Microsoft Launches Sales Copilot, Makes Many More CX-Related Announcements
Customer Engagement Platforms
Customer Experience Tumbles Down the C-Suite Priority List, Finds IBM Research
Workforce Engagement Management
Zoom Struts Into the Workforce Management Space
The Latest BIG News from Salesforce, AWS, 8×8 & Gladly
Sendbird Releases “the First No-Code Generative AI Chatbot for Web and Mobile Apps”
Gladly Snaps Up Thankful, Launches AI & Automation Platform
8×8 Launches New Partner Program with CX at Its Core
Customer Analytics & Intelligence
The Story of Birmingham City Council’s “Disastrous” ERP Rollout
Salesforce Cloud CRM Prices Set to Soar
Is Your Contact Center Ready for Copilot?
Gainsight Acquires Northpass, Gains a Customer LMS
