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CRM & Customer Data Management
Salesforce Adds Apple Messages and Augmented Reality to Its Portfolio
Contact Center & Omnichannel
The Latest BIG News from RingCentral, Salesforce, Genesys, & Gartner
Salesforce Releases New ‘Unlimited Edition+’ Bundles
Genesys Celebrates Several New CCaaS Milestones
Salesforce AI Deployed to ‘Transform’ Insurance Broker’s CX
Customer Analytics & Intelligence
Sentient Machines to ‘Supercharge’ Agent Experience with Genesys
Oracle Sales Miss Dampens Outlook
‘Generative AI Will Change Every Customer Experience’ – Amazon CEO
RingCentral CEO Tarek Robbiati Steps Down After Three Months In the Role
More Backlash to SAP’s Cloud-Only Innovation Approach
The Latest BIG News from Five9, Zoom, Twilio, & Verint
Sprinklr Launches Conversational AI+ In Its CCaaS Suite
Workforce Engagement Management
Verint Secures $20MN Megadeal as It Bets Big on Bots
Cyara Claims Conversational AI Testing Leadership with QBox Acquisition
Zoom Creates New Contact Center Packages for “Flexibility and Value”
ServiceNow Collaborates with AWS to Streamline Case Management
