Latest News

Customer Engagement Platforms

Gainsight Acquires Northpass, Gains a Customer LMS

CX TV

BIG CX News – The Latest on Verint’s CCaaS Move & the Genesys Experience Index

CRM & Customer Data Management

New Salesforce App “Automates 90 Percent of Customer Service Tasks”

Contact Center & Omnichannel​

AWS Augments Contact Centers with Generative AI

Customer Analytics & Intelligence

The Latest BIG News from AWS, Vonage, Pegasystems, and Gartner

Contact Center & Omnichannel​

‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times

Contact Center & Omnichannel​

Genesys Cloud CX Bags FedRAMP Authorisation

CRM & Customer Data Management

Pegasystems’ Stocks Have Surged. Here’s Why

Customer Engagement Platforms

Vonage Goes Deeper on Conversational Commerce with New Innovations

Contact Center & Omnichannel​

Is RingCentral’s Growth Strategy Falling Flat?

Customer Analytics & Intelligence

AWS Launches a No-Code Service to Connect Various SaaS Applications

Contact Center & Omnichannel​

The Latest BIG News from NICE, Teleperformance, Five9, & Twilio

Contact Center & Omnichannel​

Teleperformance Strikes $185MN Megadeal with Microsoft to Launch GenAI Solution

Contact Center & Omnichannel​

Twilio Deploys Frame AI’s Customer Intelligence Platform

CRM & Customer Data Management

WhatsApp Business Removes Facebook Account Requirements

Contact Center & Omnichannel​

Five9 Dives Deeper on Digital Engagement, Conversational AI, & Self-Service