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Contact Center & Omnichannel
NICE Toasts Eight-Digit CCaaS Deals, AI Surge, & Growth Opportunities
Customer Analytics & Intelligence
Cisco AppDynamics and ThousandEyes Form New Integration
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
‘Customer Obsessed’ 8×8 Ends Year on a High
Dialpad Expands AI Capabilities with Google Cloud Partnership
Microsoft Invests in Builder.ai to Streamline Business App Development
RingCentral Exceeds Q1 Expectations with $534m Sales
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Vonage Survey Reveals Latest SMB Consumer Expectations
CRM & Customer Data Management
Salesforce Collaborates with Accenture on Generative AI
BT Now Offers Five9’s Intelligent CX Platform
Five9 Achieves Record Quarterly Earnings Results
Big CX News from Avaya, Salesforce, Slack and Gartner
Avaya CEO Explains ‘Experience Platform’ Rebrand
Event News
Join our Webinar – Plotting Your AI-Powered Contact Centre Strategy
Five9 Adds Meera’s Conversational AI Platform
Salesforce Launches Slack GPT
