Latest News

Contact Center & Omnichannel​

Verint Records a 30 Percent Increase in Cloud Revenue, Defying the Economic Downturn

Contact Center & Omnichannel​

Bright Pattern Unveils a Mobile Contact Centre App

Contact Center & Omnichannel​

What Is New at Zendesk?  

Customer Engagement Platforms

Salesforce Gives $32 Million to “Empower Underrepresented Communities”

Contact Center & Omnichannel​

EvaluAgent Is Now Available on Red Box

CRM & Customer Data Management

LivePerson Releases a CRM Integration Tool for Webex

Contact Center & Omnichannel​

Five9 to Sell Data Analysis Platform Aceyus VUE on its CX Marketplace

Contact Center & Omnichannel​

Khoros Expands Its Partnership with AWS

Contact Center & Omnichannel​

Medallia Bolsters Its Contact Center Suite with Callback Technology

CRM & Customer Data Management

Previewing the Salesforce Winter ’23 Release

CRM & Customer Data Management

Infobip Adds WhatsApp and SMS Integrations to HubSpot

Customer Analytics & Intelligence

Observe.AI Launches a New Analytics Capability

Contact Center & Omnichannel​

Avaya Looks to APAC for Growth After Revenue Slump

CRM & Customer Data Management

Salesforce Releases a Lite CRM

Workforce Engagement Management

Private Equity Firm Acquires SAP Litmos

Contact Center & Omnichannel​

Zoom Contact Center Sales ‘Exceed Expectations’