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Contact Center & Omnichannel
Vonage Ramps Up Its Conversational App Capabilities
Genesys, Five9, and Zoom Invest in Cresta
Dialpad Adds New Digital Channels and Virtual Agent Support
BIG CX NEWS from 8×8, Twilio, and RingCentral
Bandwidth Integrates with Pindrop
Google Expands Into CCaaS
Workforce Engagement Management
Alight Releases a New Employee Experience Platform
Uncategorized
Qualtrics Launches Digital Experience Metrics Framework
Infobip Adds SMS and WhatsApp to Adobe Commerce
NICE Supports 911 Call Handling for San Diego Police
RingCentral Launches an Array of New CX Technologies
8×8 Releases an Agent-Centred CCaaS Solution
Forethought Integrates with Zendesk
Twilio Releases a New Solution to Boost Contact Centre Sales
Customer Analytics & Intelligence
Oracle Are “Going After” AWS Aurora Users
CRM & Customer Data Management
HubSpot Expands Global Footprint into Canada
