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AI & Automation in CX
Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Uncategorized
Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues
Security, Privacy & Compliance
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
ServiceNow Expands Its Security Reach With Veza Buy
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Customer Engagement Platforms
Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
AWS Offers AI Tool For Contextualized Customer Service Automation
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Big CX News from Salesforce, Cloudflare, Five9 & UJET
