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Customer Analytics & Intelligence
LivePerson Syntrix Targets the AI Governance Gap as Contact Centers Struggle to Scale GenAI from Pilot to Production
Customer Engagement Platforms
Intercom Challenges Multi-Agent Trend With Expansion Into Sales
AI & Automation in CX
Access to Anthropic’s Mythos AI Model Intensifies Cybersecurity Pressure on CX Systems
Big CX News from Adobe, Salesforce, Meta & Vercel
Security, Privacy & Compliance
Vercel’s Breach Is a Warning—”Shadow AI” Risks to CX Are Escalating
Vodafone Business and Google Cloud Launch AI and Cybersecurity Tools for SMBs as Cyber Risks Rise
Customer Engagement & Journey Orchestration
SAP and Google Cloud Partner to Bring Agent-Based AI Execution to Marketing
Meta Is Building AI Agents From Keystrokes – Are Contact Centers Next?
U.S. Lawmakers Question JetBlue Over Customer Data Use in Dynamic Pricing
CRM & Customer Data Management
Benioff Rejects SaaS-pocalypse Fears as AI Reshapes Enterprise Software
Marketing & Sales Technology
World Creativity and Innovation Day 2026: Martech Innovations That Will Boost Revenue in 2026 and Beyond
Vercel Customer Data Breach Highlights CX Risks of “Shadow AI” Tools
Why 8×8 Is Betting on Synthflow to Modernize Enterprise Voice AI
Samsung Signals the New Face of CX: 3D, Avatars and Humanoid Robots Are Redefining Retail
Five Adobe Summit Announcements Every CX Leader Should See
Highspot and Seismic Are Set to Merge – What Does It Mean for the Sales Enablement Market?
