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CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

Contact Center & Omnichannel​

The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways

Contact Center & Omnichannel​

The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk

Contact Center & Omnichannel​

Genesys Scoops Its Second-Largest CCaaS Win Ever

Customer Analytics & Intelligence

Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028

Event News

Zoomtopia 2025: The Top 10 Announcements

Customer Analytics & Intelligence

Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports

CRM & Customer Data Management

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

Event News

Workday Rising 2025: The Top 5 Announcements

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition

CRM & Customer Data Management

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

Customer Analytics & Intelligence

Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral