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Contact Center & Omnichannel
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
CRM & Customer Data Management
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
CX TV
Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
Event News
Cavell Summit Europe Returns with a CX Twist
Customer Analytics & Intelligence
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Avaya’s 200 Seat Requirement: A New Opportunity for the Market?
Agentic AI Key to Strong NICE Quarter
Zoom Secures Its Largest-Ever Contact Center Deal
The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You
