Latest News

CRM & Customer Data Management

Oracle Announces Revenue-Boosting All-in-One CX Management Solution

CRM & Customer Data Management

Zendesk Unveils “Industry First” Outcome-Based Pricing Model

CX TV

Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9

Contact Center & Omnichannel​

Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions

CRM & Customer Data Management

Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”

Contact Center & Omnichannel​

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI

Customer Analytics & Intelligence

Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup

Contact Center & Omnichannel​

Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel

Contact Center & Omnichannel​

NICE’s New CEO Pledges to Lead a New Growth Phase: What Will It Look Like?

CRM & Customer Data Management

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach

Contact Center & Omnichannel​

Big CX News from NICE, Five9, Zoom & Webex

Contact Center & Omnichannel​

8×8 Finds Its CCaaS Groove in the Midmarket, Sees Deals Spike in the Segment

Contact Center & Omnichannel​

Zendesk Report Predicts the End of Customer Wait Times

Contact Center & Omnichannel​

Zoom Signs Its Largest-Ever Contact Center Deal, Surpasses 1,100 CCaaS Customers

CRM & Customer Data Management

HubSpot Expects to Add Up to 10,000 New Customers Per Quarter with New Pricing Model

Contact Center & Omnichannel​

Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider