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Contact Center & Omnichannel
Five9 Confirms Global Availability on the Google Cloud Marketplace
CRM & Customer Data Management
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
CX TV
Key Takeaways from Cisco Live 2025 EMEA
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Talkdesk Embeds Contact Center Tools Into Epic Cheers
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Customer Analytics & Intelligence
Twilio Closes Its Largest Segment Deal Ever
Big CX News from Google, Cisco, HubSpot, & Pega
Community & Social Engagement
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
