Latest News

Contact Center & Omnichannel​

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success

Contact Center & Omnichannel​

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities

CRM & Customer Data Management

Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai

Contact Center & Omnichannel​

Calabrio and Five9 Combine Contact Centre Technologies

Contact Center & Omnichannel​

Big CX News from Five9, NICE, Oracle & Webex

Contact Center & Omnichannel​

Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX

Customer Analytics & Intelligence

NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct

Contact Center & Omnichannel​

Calabrio Enhances Call Recording Capabilities for Superior Webex Integration

Contact Center & Omnichannel​

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

Contact Center & Omnichannel​

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

Customer Analytics & Intelligence

A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers

Contact Center & Omnichannel​

RingCentral Returns to Double-Digit Revenue Growth, Enjoys a Surge In RingCX Bookings

CRM & Customer Data Management

Salesforce to Acquire Unified Omnichannel Retail Platform

Customer Analytics & Intelligence

Twilio Bags Seven-Figure Segment Deal with IBM

Contact Center & Omnichannel​

Big CX News from Pega, Microsoft, Kore.ai, & Bird

Contact Center & Omnichannel​

UK Council Cuts Contact Center Opening Times, Sees CSAT Surge