Latest News

Contact Center & Omnichannel​

Twilio Announces a Mobile App for CCaaS, “Personalized IVR”, & More

Contact Center & Omnichannel​

Samsung Taps AWS for CCaaS, Cites Pricing Clarity as a Core Contract Winner

Contact Center & Omnichannel​

Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem

CRM & Customer Data Management

HubSpot Hacked! Customers Impacted by New Cybersecurity Attack

CX TV

MaxContact Builds “Useful AI” for Contact Centers (Big CX Update 2024)

CX TV

The AudioCodes Voca Conversational Interaction Center Goes Omnichannel (Big CX Update 2024)

CX TV

UJET Helps Companies Reimagine Their Use of AI in Customer Experience (Big CX Update 2024)

CX TV

Enghouse Interactive Pledges to Solve “Real World Problems” with AI (Big CX Update 2024)

CX TV

8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage (Big CX Update 2024)

CX TV

Avaya on Simplifying Its Product Names & Its Roadmap (Big CX Update 2024)

CX TV

Five9 on the “Runaway Success” of Its AI Summaries Solution (Big CX Update 2024)

CX TV

Puzzel on Launching Its CX Platform & the Second SaaS Wave (Big CX Update 2024)

CX TV

evaluagent Unveils Its Predictive NPS Score (Big CX Update 2024)

CX TV

ULAP on Smart Exchange & Avoiding Expenditure on Unused SaaS Apps (Big CX Update 2024)

CX TV

MiaRec Introduces a Prompt Designer to Enhance Contact Center GenAI (Big CX Update 2024)

CX TV

Intermedia Rethinks Contact Center Sentiment Analysis, Discusses Its Roadmap (Big CX Update 2024)