Latest News

Latest News

microsoft-teams-queues-app

Contact Center & Omnichannel​

Microsoft’s Queues App for Teams Is Now Available

Unisys, Avaya , Check Point, and Mimecast Fined Over Security Breaches

Contact Center & Omnichannel​

Avaya Fined $1MN Over the 2020 SolarWinds Hack

Big CX News: Zendesk, Qualtrics, 8x8 & Sprinklr

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce, NICE & Genesys

puzzel-acquires-capturi

Customer Analytics & Intelligence

Puzzel Agrees to Acquire AI Insights Specialist Capturi

Customer Contact Week Nashville: 5 Lessons from Day One

Event News

Customer Contact Week Nashville: 5 Lessons from Day One

Boy on tin can phone listening to curious good news

Contact Center & Omnichannel​

InMoment Targets Customer Feedback with new AI Active Listening Agents

timer hold in hand, button pressed

Contact Center & Omnichannel​

Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”

8x8-ai-self-service

Contact Center & Omnichannel​

8×8 Expands AI-Powered Voice Self-Service Offering

A glowing light bulb with abstract lines representing ideas, multiple bulbs showing various thoughts, a single bulb illuminating in a dark room

Contact Center & Omnichannel​

WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

IPO initial public offering letter word on wooden cube stock market company initial public offering listing concept

Contact Center & Omnichannel​

Genesys Is Going Public, Is AI the Key?

A close-up of stacks of poker chips on a green felt table, with a player's hands in the background.

Contact Center & Omnichannel​

Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

goto-connect-ai

CRM & Customer Data Management

GoTo Adds AI to GoTo Connect CRM Integrations

Group of people interact with a futuristic digital touchscreen, engaging with a glowing virtual interface of a smart city.

Contact Center & Omnichannel​

NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey

Big CX News: oracle, Salesforce, HubSpot, Microsoft

CRM & Customer Data Management

The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya

HubSpot Acquires Mindstream, Expands Its Media Network

CRM & Customer Data Management

HubSpot Acquires Mindstream, Expands Its Media Network

SAP Introduces AI Agents That Collaborate Across Business Functions

CRM & Customer Data Management

SAP Introduces AI Agents That Collaborate Across Business Functions

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