Latest News

Contact Center & Omnichannel​

The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?

Contact Center & Omnichannel​

NICE Has Displaced 45+ Competitive CCaaS Deployments for “Leading Brands” This Year

Contact Center & Omnichannel​

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

CRM & Customer Data Management

Shopify Rules Out a CRM Push After Salesforce Beef

Contact Center & Omnichannel​

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

Contact Center & Omnichannel​

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

CRM & Customer Data Management

Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”

CRM & Customer Data Management

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Contact Center & Omnichannel​

Dialpad Revamps & Relaunches Its Contact Center Platform

CRM & Customer Data Management

Zendesk Continues to Experiment with New Pricing Strategies

Contact Center & Omnichannel​

8×8 Adds New AI and Customer Engagement Features

Contact Center & Omnichannel​

RingCentral Migrates its Agents Away from NICE-Powered Platform

Contact Center & Omnichannel​

Five9 to Launch ‘New Paradigm’ AI Agents Next Week

Workforce Engagement Management

RingCentral and Verint Form WEM Partnership

Contact Center & Omnichannel​

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

Contact Center & Omnichannel​

“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs