Latest News

Customer Analytics & Intelligence

Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches

Contact Center & Omnichannel​

Introducing Creovai: Formerly Tethr & Awaken Intelligence

Customer Analytics & Intelligence

Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice

Contact Center & Omnichannel​

NICE Pens Its “Largest Ever” CCaaS Deal, Says AI Is “Intensifying” Cloud Adoption

Contact Center & Omnichannel​

Verint Raises Guidance as Customers Consume More Bots

Contact Center & Omnichannel​

Meta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”

Contact Center & Omnichannel​

Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce

Contact Center & Omnichannel​

Nextiva Unveils Unified Customer Experience Management Solution

Contact Center & Omnichannel​

8×8 Brings AI Support to UK Elections

Contact Center & Omnichannel​

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

Customer Analytics & Intelligence

HubSpot Announces Sensitive Data Tools for Smart CRM Users

CX TV

Zoom on Its 246% Spike In Contact Center Deals & the Third Wave of CCaaS

CRM & Customer Data Management

Zoho Unveils CRM for Everyone, Promises “True Democratization”

Contact Center & Omnichannel​

SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings

Customer Analytics & Intelligence

Webex Announces New AI Features, Targeting CX and EX Shortcomings

Contact Center & Omnichannel​

Five9 Integrates Salesforce’s Einstein into its AI Suite