Latest News

Latest News

Unemployed individuals standing in line at a job fair, hoping for employment opportunities. Concept of job loss and financial insecurity. Generative Ai

CRM & Customer Data Management

Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees

Probing the Gartner Magic Quadrant for CCaaS 2024 - CX Today News

CX TV

Probing the Gartner Magic Quadrant for CCaaS 2024

Event News

Announcing the Finalists for the CX Leaders Awards 2024

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CRM & Customer Data Management

HubSpot’s Pricing Gamble Pays Off. Should Others Follow?

Scam, Hacker, Fraudulent online, Personal Data Protection, Identity theft concept, Businessman Being deceived the Internet To steal personal information, Call, Email, credit card and ID card Number

Contact Center & Omnichannel​

Five9 & Pindrop Announce an “Industry-First” Native Integration

Bankruptcy Chapter 15

Contact Center & Omnichannel​

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

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Contact Center & Omnichannel​

Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy

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Contact Center & Omnichannel​

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Magnet for your customers

CRM & Customer Data Management

Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back

Fork in the Road Path Decision Choice Division Unify Divergence Convergence Right Wrong Road Less Traveled Crossroad Opportunity Dilemma Business Decision Transition Change Unification Right Wrong

CRM & Customer Data Management

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution

Workforce Engagement Management

Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution

Big CX News: Zendesk, Qualtrics, 8x8 & Sprinklr

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

Contact Center & Omnichannel​

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

Businessman handshake for teamwork of business merger and acquisition,successful negotiate,hand shake,two businessman shake hand with partner to celebration partnership and business deal concept

CRM & Customer Data Management

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

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CRM & Customer Data Management

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

Woman With Headset and Digital Interface Working in an Office

Contact Center & Omnichannel​

Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities

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