Latest News

CRM & Customer Data Management

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

CRM & Customer Data Management

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics

Contact Center & Omnichannel​

Activist Investor Legion Pushes for Changes at Five9

CX TV

The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More

CX TV

Customer Contact Week Nashville: Top Takeaways w/ Citizens Bank

Contact Center & Omnichannel​

Microsoft’s Queues App for Teams Is Now Available

Contact Center & Omnichannel​

Avaya Fined $1MN Over the 2020 SolarWinds Hack

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce, NICE & Genesys

Customer Analytics & Intelligence

Puzzel Agrees to Acquire AI Insights Specialist Capturi

Event News

Customer Contact Week Nashville: 5 Lessons from Day One

Contact Center & Omnichannel​

InMoment Targets Customer Feedback with new AI Active Listening Agents

Contact Center & Omnichannel​

Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”

Contact Center & Omnichannel​

8×8 Expands AI-Powered Voice Self-Service Offering

Contact Center & Omnichannel​

WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

Contact Center & Omnichannel​

Genesys Is Going Public, Is AI the Key?

Contact Center & Omnichannel​

Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX