Latest News

CRM & Customer Data Management

Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities

Contact Center & Omnichannel​

IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings

Customer Engagement Platforms

CX Outsourcing: The Trends, Benefits, & Providers

Customer Analytics & Intelligence

Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”

CRM & Customer Data Management

Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements

CRM & Customer Data Management

SugarCRM Snaps Up sales-i, Targets Revenue Optimization

Contact Center & Omnichannel​

Zoom Enjoys a Surge In CCaaS Sales, Credits New Bundling Strategy

Contact Center & Omnichannel​

NICE Claims to Have the CCaaS Industry’s “Highest” Win Rate

Contact Center & Omnichannel​

AWS and Korean Air Team Up to Build an “AI Contact Center”

Contact Center & Omnichannel​

Coveo Debuts GenAI Tools on Genesys Cloud and AppFoundry

Contact Center & Omnichannel​

Big CX News from NICE,Genesys, Avaya & Vonage

Contact Center & Omnichannel​

Change at the Top of NICE! CEO Barak Eilam to Step Down

CX TV

Big CX News – The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & More

Contact Center & Omnichannel​

Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release

Contact Center & Omnichannel​

Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne

Contact Center & Omnichannel​

CX Today Announces Partnership with EXCO