Latest News

CRM & Customer Data Management

‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor

Event News

Good News: CX Leaders Awards Application Deadline Extended to October 16

Contact Center & Omnichannel​

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center & Omnichannel​

AWS Introduces the Salesforce Contact Center with Amazon Connect

Event News

Last Chance to Apply for the CX Leaders Awards!

Contact Center & Omnichannel​

Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform

CRM & Customer Data Management

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

Contact Center & Omnichannel​

Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover

CRM & Customer Data Management

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

Contact Center & Omnichannel​

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

Event News

The Women in CX UnConference 2024: A “Game-Changing” Industry Event

Customer Analytics & Intelligence

Brands Must Embrace Voice Tech or Get Left Behind, Report Says

Contact Center & Omnichannel​

Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center

CRM & Customer Data Management

HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”

Contact Center & Omnichannel​

Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits

Contact Center & Omnichannel​

Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio