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Contact Center & Omnichannel​

Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM

CRM & Customer Data Management

Salesforce Releases Unified Knowledge Solution – Promises Personalization

Customer Analytics & Intelligence

Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise

Contact Center & Omnichannel​

UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report

Contact Center & Omnichannel​

Bank Of Ireland Announces €34Mn Customer Service Upgrade

Uncategorized

Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences

Contact Center & Omnichannel​

Five9 Signs Its “Largest Deal Ever”, AI Bookings Rise By 15x

Contact Center & Omnichannel​

Big CX News from Salesforce, Zendesk, Pegasystems & Verint

CRM & Customer Data Management

Salesforce Crowned King of CRM for the 11th Year Running

Workforce Engagement Management

Zendesk Enters the Workforce Engagement Market with a Deep Offering

Contact Center & Omnichannel​

Verint Secures Eight-Figure Contract with Major Retailer

Contact Center & Omnichannel​

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Contact Center & Omnichannel​

Twilio Co-Founder Acquires The Onion

Workforce Engagement Management

Alvaria Builds a Workforce Engagement Management Innovation Lab

CRM & Customer Data Management

Pegasystems Resolves Shareholder Suit for $35MN, Shares Update on $2BN Appian Case

CRM & Customer Data Management

The Salesforce Einstein Copilot Is Now Generally Available