Latest News

Customer Analytics & Intelligence

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

Customer Analytics & Intelligence

Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities

CRM & Customer Data Management

Workbooks Promises “No Bullsh*t CRM”

Contact Center & Omnichannel​

Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud

Contact Center & Omnichannel​

Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers

Workforce Engagement Management

Playvox Confirms NICE Takeover with a Name Change

Customer Analytics & Intelligence

Nuance to Stop Supporting On-Premise Contact Centers: Now What?

CRM & Customer Data Management

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

CRM & Customer Data Management

The Latest BIG News from HubSpot, Google, Salesforce, & Meta

Customer Analytics & Intelligence

Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices

CX TV

Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More

Event News

Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience

Customer Analytics & Intelligence

Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company

Contact Center & Omnichannel​

Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”

Contact Center & Omnichannel​

Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini

Customer Analytics & Intelligence

Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio