Latest News

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, SAP, & Medallia

Customer Analytics & Intelligence

Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations

Uncategorized

Medallia Confirms CEO Joe Tyrrell Has Stepped Down

Workforce Engagement Management

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

CRM & Customer Data Management

Oracle Brings More AI Capabilities to Service & Sales Teams

Workforce Engagement Management

The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score

CRM & Customer Data Management

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

CRM & Customer Data Management

HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It

Workforce Engagement Management

Verint Showcases Its Team of Bots That Automate Contact Center Quality Management

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

CRM & Customer Data Management

SAP Shares “Workforce Transformation” Update After Employee Pushback

CRM & Customer Data Management

Salesforce Backs Out of Informatica Deal, Reports

CRM & Customer Data Management

CPaaS Platforms: Trends, Industries, and Differentiators

Uncategorized

Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

Contact Center & Omnichannel​

Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations