Latest News

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

CRM & Customer Data Management

SAP Shares “Workforce Transformation” Update After Employee Pushback

CRM & Customer Data Management

Salesforce Backs Out of Informatica Deal, Reports

CRM & Customer Data Management

CPaaS Platforms: Trends, Industries, and Differentiators

CX Trends

Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

Contact Center & Omnichannel​

Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations

CRM & Customer Data Management

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

CRM & Customer Data Management

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Contact Center & Omnichannel​

Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm

Contact Center & Omnichannel​

Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

Customer Analytics & Intelligence

Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases

CRM & Customer Data Management

Microsoft Dynamics Products Will Cost Up to 16.7% More from October

CRM & Customer Data Management

HubSpot CEO Doubles Her Pay to the Tune of $25.9m

Contact Center & Omnichannel​

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

CRM & Customer Data Management

Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane