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Contact Center & Omnichannel
Genesys Celebrates Several New CCaaS Milestones
CRM & Customer Data Management
Salesforce AI Deployed to ‘Transform’ Insurance Broker’s CX
Customer Analytics & Intelligence
Sentient Machines to ‘Supercharge’ Agent Experience with Genesys
Oracle Sales Miss Dampens Outlook
‘Generative AI Will Change Every Customer Experience’ – Amazon CEO
RingCentral CEO Tarek Robbiati Steps Down After Three Months In the Role
More Backlash to SAP’s Cloud-Only Innovation Approach
The Latest BIG News from Five9, Zoom, Twilio, & Verint
Sprinklr Launches Conversational AI+ In Its CCaaS Suite
Workforce Engagement Management
Verint Secures $20MN Megadeal as It Bets Big on Bots
Cyara Claims Conversational AI Testing Leadership with QBox Acquisition
Zoom Creates New Contact Center Packages for “Flexibility and Value”
ServiceNow Collaborates with AWS to Streamline Case Management
CX Today Rolls Up MyCustomer to Signal a New Chapter in Its Rapid Rise
Twilio Kicks Off Third Round of Layoffs, Changes Its CCaaS Sales Strategy
Five9 Breaks General Policy to Quash Acquisition Rumors
