Latest News

CRM & Customer Data Management

HubSpot Acquires Clearbit to Help B2B Businesses Build Yellow Brick Roads to Their Ideal Customers

Contact Center & Omnichannel​

Activist Investor Pushes Twilio to Sell Up

Contact Center & Omnichannel​

The Latest BIG News from AWS, Google, Adobe, & CX Today

Contact Center & Omnichannel​

Google Teases Real-Time Translation for Contact Centers, Releases an AI Playbook

Contact Center & Omnichannel​

Amazon Connect Gets a Generative AI Face-Lift, New Digital Channel Features

Contact Center & Omnichannel​

AWS’s New Thin Client Could Save Remote Contact Centers Big Bucks

CRM & Customer Data Management

Rumoured Adobe Acquisition Could Shake Up Video In CX

CRM & Customer Data Management

Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership

Contact Center & Omnichannel​

How New CX Tech and Processes Improved This Police Force’s Response Times

Contact Center & Omnichannel​

eir ‘transforming’ Customer Experience with Genesys

Contact Center & Omnichannel​

The Latest BIG News from Zoom, Verint, Salesforce, & AWS

Contact Center & Omnichannel​

Zoom Partners with PCI Pal

Workforce Engagement Management

Verint to Introduce 50 Specialized Bots for Contact Centers

Contact Center & Omnichannel​

Cognigy Introduces AI Copilot to Assist Contact Center Agents

Contact Center & Omnichannel​

Alorica Leverages Genesys AI to Map and Solve Customer Pain Points

Contact Center & Omnichannel​

We’re Ready for the Call & Contact Centre Expo 2023. Are You?