Latest Explain News

AI & Automation in CX

From UI to Headless: Why Natural Language Is Becoming the CX Interface

AI & Automation in CX

From Inbox Chaos To Journey Control: Inside Vantage Towers’ ServiceNow AI Shift

Security, Privacy & Compliance

Dutch Parliament to Debate Cybersecurity as Regulator Warns Business Defenses Are “Too Low”

Security, Privacy & Compliance

How to Build a Customer Data Protection Model That Survives Real-World CX

Customer Engagement & Journey Orchestration

Rising Airline Prices Amid Iran War Turns CX into a Strategic Battleground

Workforce Engagement Management

The Missing Link in AI Adoption? PwC’s Gamification Strategy

AI & Automation in CX

6 Questions to Ask Your AI Vendor Before You Commit

Community & Social Engagement

How to Turn Community Engagement Into a Measurable Revenue Driver Instead of a Vanity Metric

Marketing & Sales Technology

How to Build a Revenue Engine That Aligns Marketing and Sales Instead of Forcing Them Together

Security, Privacy & Compliance

Your Customer Data Is Most Vulnerable in the Moments You Think It’s Being Used Safely

AI & Automation in CX

How to Automate CX Without Creating More Work Than You Remove

Security, Privacy & Compliance

CX Leaders Can’t Ignore This Agentic AI Lesson From the Pocket OS Outage

AI & Automation in CX

Customer Journey Orchestration Is Becoming a Security System, Whether You Planned It or Not

Contact Center & Omnichannel​

AWS and TTEC Collaborate to Accelerate AI-Powered Contact Center Modernization

CRM & Customer Data Management

How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep

AI & Automation in CX

ServiceNow’s Knowledge 26 Warning: Govern AI Agents Or Watch Them Break Things