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Contact Center & Omnichannel
The Contact Center of Tomorrow Starts With Data
CRM & Customer Data Management
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
AI & Automation in CX
The Contentsquare-Loris Acquisition: A Closer Look
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Customer Analytics & Intelligence
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
The Future of Agentic AI: What’s Next for Contact Centers
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
Big CX News from Microsoft, Salesforce, Cisco & NiCE
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
The Hidden Downsides of Contact Center Agent-Assist Technology
Voiso Wants to Make AI Less Theoretical and More Useful
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
