Latest Update News

AI & Automation in CX

Oracle Cuts Workforce by 21,000 and Warns AI May Drive Further Layoffs

Marketing & Sales Technology

Contentful’s Palmata Puts Brands Back in the AI Driver’s Seat

AI & Automation in CX

CallMiner Puts Human Oversight at the Heart of Real-Time AI Guidance

AI & Automation in CX

Zoom Pushes CX AI Beyond Deployment at CCW

AI & Automation in CX

Big CX News from Salesforce, Anthropic, Five9 & WordPress

Workforce Engagement Management

8×8 Expands WEM Push With AI Quality

AI & Automation in CX

KPMG Flags AI’s Enterprise Execution Gap

AI & Automation in CX

IBM Vs ServiceNow, Who Owns Agentic AI Governance?

AI & Automation in CX

Forget Skynet: What Airbus’s AI Defense Tech Means For Enterprise CX

AI & Automation in CX

The Agentforce Proof Points Hidden Inside Salesforce’s $1 Billion Italy Bet

CRM & Customer Data Management

Salesforce’s $3.6BN Fin Acquisition Aims to Boost Agentforce AI Strategy

AI & Automation in CX

Big CX News from Verizon, NiCE, Anthropic & Sprinklr

Customer Engagement & Journey Orchestration

Adobe Advances AI-Driven Customer Journeys with CX Enterprise Coworker

AI & Automation in CX

Vonage AI Agents Show Why CX Automation Is Getting More Industry-Specific

AI & Automation in CX

AI Agent vs Chatbot: Why Your AI Messaging Needs an Upgrade

Customer Analytics & Intelligence

Sprinklr Launches LLM Insights to Track and Fix How Brands Appear in AI Search