The new offering allows agents to manage their time in the workplace
Calabrio has announced an extension of its self-scheduling package available in the Calabrio Workforce Management platform.
The WFM software company says the new offering meets the increased demand for “greater flex time and more employee autonomy” as it allows agents to have more control over moving work hours or partial-day shift trading.
Matt Matsui, Chief Product Officer at Calabrio, said: “The evolved world of work needs technology to simultaneously humanize experiences and automate and optimize business processes. While sometimes considered mutually exclusive actions, expanding the realm of agent autonomy through intelligent automation is the way to achieve this, and it’s why Calabrio continuously develops features like these.”
“Our dual approach to software is also a key factor in why over 80% of surveyed customers said that Calabrio WFM increases their ability to balance both business and agent needs.”
In alignment with the findings of a recent Calabrio report on agent wellbeing and the Great Resignation, the new offering will aim to help agents manage stress in the modern workplace and give them more freedom to create an ideal work-life balance.
Existing Calabrio capabilities allow agents to move around their lunch and break times throughout the week, access voluntary time off, or trade entire shifts with colleagues.